Shipping policy

We use third party couriers or Australia Post (depending on what is most economical for your location) to ensure your parcels are delivered quickly and safely. We will update your order with tracking details once it is ready for dispatch. If you do not receive tracking updates by email or in your account with us, please get in touch at hello@thebridalboxco.com.au and we will update you manually. 

Please be aware these are estimated time frames and can extend during courier/Australia Post peak times.  

Processing & Dispatch Times 

For ready to ship items, please allow 2-3 Business days.  

For personalised orders, please allow 7 business days. 

Personalised items may take longer, depending on the product, design requirements and order volume. During peak wedding seasons, sale periods or holiday periods, processing times may be extended and orders can take up to 15 business days before dispatch from our warehouse. 

If your order includes personalised products, please ensure all names, initials, dates and details are entered correctly at checkout. The Bridal Box Co. is not responsible for delays or errors caused by incorrect information supplied by the customer. 

For an estimate of our current processing times, please email us hello@thebridalboxco.com.au 

Delivery Address 

Please note, we do not deliver our handmade Gift hamper boxes to P.O Box Addresses. 

Please provide an address where you will be located during office hours, as our courier company may require a signature upon receipt. If a work address is provided, please also provide the business and receivers' names. Should no one be present at delivery to sign for your parcel, a card will be left, and the parcel will be taken to your local post office or freight depot. 

Once an order has been dispatched, The Bridal Box Co. is unable to amend the delivery location or redirect the parcel. 

Change of Address 

Before placing an order with us, please double check the delivery address and information. Incorrect information can lead to an order being delayed or returned. If your order is returned and needs to be redirected or redelivered, you will be responsible for any additional delivery fees. 

We cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. 

If this is not noticed until after your order is finalized, please contact Customer Service through hello@thebridalboxco.com.au immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please see our Returns and Refunds page for more information. 

Authority To Leave 

If you select or provide authority to leave, the parcel may be left at your nominated address. If you chose to have your parcel left unattended, you are doing so at your own risk. 

The Bridal Box Co. is not responsible for parcels that are lost, stolen or damaged after being delivered under authority to leave. We do not replace or refund items that are lost or damaged after delivery. 

Delayed, Lost or Missing Parcels 

Once an order has been dispatched, delivery is managed by the shipping provider. 

If your parcel is delayed, lost or marked as delivered but not received, please contact us so we can assist with lodging an enquiry with the courier. 

The Bridal Box Co. is not responsible for courier delays once the parcel has left our premises, however we will do our best to help resolve the issue. 

Cancellation Policy 

We understand that sometimes an order placed needs to be cancelled before it’s sent out. Unfortunately, we need to charge a 25% cancellation fee to cover our costs when this happens. You may not be aware that we get charged various fees even if the order is cancelled so we need to charge this fee so we’re not out of pocket for your change of mind. 

If you wish to cancel your order, please email us at hello@thebridalboxco.com.au and we will see what we can do for you. 

Unfortunately, if we have already begun packing/shipping your order, you cannot cancel or make amendments to your order. 

Acceptance of Goods 

The buyer is responsible for inspecting the goods for fault and notifying us within 7 business days of receiving the goods should there be a fault.

Pre Orders and Split Shipments 

If your order contains a pre order item, your full order may be shipped once all items are available. 

If you need part of your order shipped earlier, please contact us before placing your order. Additional shipping charges may apply. 

Wedding Date Orders 

We recommend placing your order well in advance of your wedding or event date, especially for personalised items. 

The Bridal Box Co. is not responsible for delays caused by late ordering, courier delays or incorrect shipping information supplied by the customer.