1. We respect your privacy

a. The Bridal Box Co. respects your right to privacy and commits to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

b. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

c. “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

d. You may contact us in writing at [email protected] for further information about this Privacy Policy.

2. What personal information is collected

a. The Bridal Box Co. will, from time to time, receive and store personal information you submit to our website, provide to us directly or give to us in other forms.

b. You may provide basic information such as your name, phone number, address, and email address to enable us to send you information, provide updates and process your product or service order.

c. We may collect additional information at other times, such as when you provide feedback, share details about your personal or business affairs, update your contact or email preferences, respond to surveys or promotions, provide financial or credit card information, or contact our customer support.

d. Additionally, we may also collect any other information you provide while interacting with us.

e. We do not hold any of your financial information. When you agree to a service or purchase a product on our website, you may provide financial details directly to a third-party billing service. Please read their terms and conditions carefully before using their services, as any information you provide to them is governed by their policies, not ours.

3. How we collect your personal information

a. The Bridal Box Co. collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

b. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use your personal information

a. The Bridal Box Co. may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services, and opportunities available to you.

b. The Bridal Box Co. will use personal information only for the purposes that you consent to. This may include to:

i. provide you with products and services during the usual course of our business activities;
ii. administer our business activities;
iii. manage, research and develop our products and services;
iv. provide you with information about our products and services;
v. communicate with you by a variety of measures including, but not limited to, telephone, email, SMS or mail; and
vi. investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, We reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

5. Disclosure of your personal information

a. The Bridal Box Co. may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

b. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

The Bridal Box Co. will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
We collect your personal information only with your express consent for a specific purpose. We gather only the necessary data and avoid excess. We will keep your data safe and secure.
We also process your personal information when necessary for our legitimate interests or to meet contractual or legal obligations.
We process your personal information to protect your life or in medical emergencies. We also do so to perform public functions, tasks in the public interest, or when required by law.
We do not collect or process any personal information considered “Sensitive Personal Information” under the GDPR—such as details about your sexual orientation or ethnic origin—unless you have explicitly consented or we collect it in compliance with the GDPR.
You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

If you live in the EU, you have specific rights regarding how we collect and use your personal information. The Bridal Box Co. complies with the GDPR to respect and protect these rights.

Except as otherwise provided in the GDPR, you have the following rights:
to be informed how your personal information is being used;
access your personal information (we will provide you with a free copy of it);
to correct your personal information if it is inaccurate or incomplete;
to delete your personal information (also known as “the right to be forgotten”);
to restrict processing of your personal information;
to retain and reuse your personal information for your own purposes;
to object to your personal information being used; and
to object against automated decision making and profiling.
Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.
We may ask you to verify your identity before acting on any of your requests.

8. Hosting and International Data Transfers

We may occasionally store, process, or transfer the information we collect between parties or sites located in countries outside Australia. This may include, but is not limited to, The Bridal Box Co.
We and our other group companies have offices and/or facilities in XX. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from The Bridal Box Co.’s Data Protection Officer.
Our website is hosted in facilities located in Australia. When we transfer data to other countries, we protect it using appropriate safeguards. These safeguards may include one or more of the following: standard data protection clauses adopted or approved by the European Commission (available on the European Commission’s website), or binding corporate rules (available from The Bridal Box Co.’s Data Protection Officer).
Our suppliers and contractors are located in Australia. If we transfer data to other countries, we ensure it is protected by appropriate safeguards. These may include one or more of the following: standard data protection clauses adopted or approved by the European Commission (available on the European Commission’s website), or binding corporate rules (available from The Bridal Box Co.’s Data Protection Officer).
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

9. Security of your personal information

The Bridal Box Co. are committed to ensuring that the information you provide to us is secure. We use physical, electronic, and managerial procedures to safeguard your information. These measures protect it from misuse, interference, loss, unauthorized access, modification, and disclosure.
When we hire data processors to handle personal information, we require them to follow relevant laws and implement strong technical measures to protect against unauthorized use, loss, or theft.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information you send to or receive from us. While we take steps to protect your information, we cannot promise that your personal data won’t be disclosed in ways that don’t follow this privacy policy.

10. Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable to the EU If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at [email protected]

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

11. Complaints about privacy

If you have any complaints about our privacy practices, please email us at [email protected]. We take complaints seriously and will respond promptly after receiving your written notice.

12. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may change this Policy at any time at our sole discretion. All changes take effect immediately once we post them on our website or notice board. Please check back from time to time to review our Privacy Policy.

13. Website

When you visit our website – When you visit thebridalboxco.com.au, we may collect information like your browser type, operating system, and the website you visited before ours. We use this aggregated data to analyze site usage and improve our service.
Third party sites – Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Bridal Box Co. are not responsible for the privacy practices of other such websites. We encourage you to review the privacy policies of any websites you visit after ours, especially if they collect personal data.

14. Use of Cookies

We may from time to time use cookies on our website. Cookies are tiny files that websites use to recognize you when you return and to save details about your site use. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, we may use cookies to serve relevant ads to website visitors through third-party services like Google AdWords. These ads may appear on this website or other websites you visit.

Why do we use cookies? – We use cookies to understand how you interact with our content and to improve your experience on our website. For example, some cookies remember your language or preferences so you don’t have to choose them every time you visit. We also use cookies to help us with geolocation tracking to present you with more relevant information. Additionally, cookies allow us to serve you specific content, such as videos on our website. We may use what we learn about your behavior on our website to show you targeted ads on third-party sites, helping us re-market our products and services to you.
What types of cookies do we use? – First-Party and Third-Party Cookies – we use both first-party and third-party cookies on our website. We issue first-party cookies from our domain, primarily to identify language and location preferences or to support basic site functionality. Third-party cookies, managed by external parties such as our service providers, may be necessary to display certain forms on our website. Session cookies are temporary and remember you only during your visit to the website. They expire as soon as you close your web browser. Persistent cookies remember your website preferences and stay on your device after you close your browser or restart your computer. We use them to analyze user behavior and visit patterns to improve our website. These cookies also help us deliver targeted ads and measure how well our site and ads perform.
How are cookies used for advertising purposes? – Cookies and ad technologies like web beacons and pixels help us deliver relevant ads and gather aggregated data for research and reporting. Pixels also track when you see certain ads and improve ad delivery. Since your browser may request ads directly from ad networks, those networks can set and manage their own cookies. While we don’t profile your browsing on third-party sites, we use aggregated third-party data for interest-based ads. We never share your personal information with advertisers. You can opt out of interest-based advertising by adjusting your cookie settings—this won’t remove ads but will stop tailoring them to your interests.
How are third party cookies used? – We use third-party suppliers for some website functions, like pages with embedded videos or links from YouTube. These videos or links—and other third-party content—may include third-party cookies. We encourage you to review the privacy policies of these vendors for details on their cookie use.
How do we reject and delete cookies? – You can reject or block all or specific cookies by clicking on cookie preferences on our website. You can also change your preferences for our site and third-party sites by adjusting your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you don’t want websites to use cookies, you’ll need to actively delete or block them. If you reject cookies, you can still visit our website, but some functions may not work properly. By using our website without deleting or rejecting cookies, you agree that we can place those cookies on your device.

Last updated: 9^th November 2023